State Farm® Insurance Agent Emma Allen
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
A B
October 18, 2024
5
out of
5
rating by A B
"Emma and her team are amazing!! Professional, experienced, friendly! Thank You for ALL that you do!!"
DeVona Reese
October 11, 2024
5
out of
5
rating by DeVona Reese
"I had a complicated situation with my insurance policy. Mallorie Crutch was patient and helped get everything squared away. Great service!"
We responded:
"DeVona, thank you for your wonderful review! I'm glad Mallorie was able to assist you with your complicated insurance situation. We appreciate your kind words about our service and are always here to help with any future needs. - Emma Allen - State Farm Insurance Agent, Charlotte, NC"
hasib mcnealy
October 3, 2024
5
out of
5
rating by hasib mcnealy
"Mallorie was super nice and very helpful she REALLY MADE MY DAY!!!! thank you again Mallorie"
We responded:
"Thank you Jenny is a jewel!!"
Robin Pereda
October 2, 2024
5
out of
5
rating by Robin Pereda
"Mallorie is an awesome agent. She was so helpful and understanding. She helped my family with what we needed with professionalism and courtesy!"
We responded:
"Robin, thank you for your wonderful review! I'm happy to hear that Mallorie provided your family with the help and understanding you needed. Her professionalism and courtesy are truly valued in our office. If you ever need further assistance, we're here for you. - Emma Allen - State Farm Insurance Agent, Charlotte, NC"
Kent
September 25, 2024
5
out of
5
rating by Kent
"I received excellent and timely service from State Farm (Emma and Mallorie). Very refreshing as I had used Geico for decades prior to the service and rates plummeting. I worked for Nordstrom for decades and few organizations understand the value of great customer service. Thank you"
We responded:
"Kent, thank you for your kind words and for sharing your experience! I'm glad to hear that you received excellent and timely service from our team, especially from Mallorie. It's wonderful to know that our service stood out to you, especially given your background with Nordstrom. We truly value great customer service and are happy to have met your expectations. If you ever need anything in the future, don't hesitate to reach out. - Emma Allen - State Farm Insurance Agent, Charlotte, NC"
Malissa Baxter
September 17, 2024
5
out of
5
rating by Malissa Baxter
"Mallorie C. with Emma Allen State Farm.office in Charlotte was LIFE to me on today. WOW! I'm honestly trying to find the words for the level of excellence this Young lady displayed with my call. Her professionalism, voice pitch, willingness to assists, patience, her paraphrasing making sure I understood the life investment I was making, her business acumen, knowledge of EACH product (she knew the details to every last one! So impressed!), her human connection, and the smile I felt over the phone projected the feeling of Family. Emma REALLY knows how to select EXCEPTIONAL talent for her Team! Mallorie assisted me with Life Insurance for my entire Family! Especially my Young Men who has launched off into the workforce. Mallorie did not skip a beat! THANK YOU Mallorie for not being just and agent but also a professional who is passionate about the lives of people and their loved ones. You are truly top-tier!"
We responded:
"Thank you so very much for taking the time to provide us such thoughtful feedback we work everyday to provide an excellent experience to our clients. We do consider our clients family and strive to provide that level of care with each interaction. Thank you again for taking the time your feedback helps us to grow!!!"
Mariah S
September 16, 2024
5
out of
5
rating by Mariah S
"Excellent communication! Clear, quick, and honest. Mallorie is a great agent."
We responded:
"Thank you, Mariah, for your wonderful review! I'm glad to hear that Mallorie provided you with clear, quick, and honest communication. We appreciate your feedback and are grateful to have Mallorie on our team. If you need any further assistance, don't hesitate to reach out. - Emma Allen - State Farm Insurance Agent, Charlotte, NC"
Julie Hennecy
August 14, 2024
5
out of
5
rating by Julie Hennecy
"Emma's team is super responsive and helpful with answering all my insurance questions to make sure I have the appropriate coverage! Special thanks to Christin for her recent assistance!"
We responded:
"Hey Julie, Thanks a bunch for your awesome review! I'm so glad our team could help with your insurance questions and ensure you have the right coverage. Christin will be happy to know her assistance made a difference! If you need anything else, we're here for you. - Emma Allen - State Farm Insurance Agent, Charlotte, NC"
Pertricia Mattison
August 8, 2024
5
out of
5
rating by Pertricia Mattison
"I recently got another policy with Emma Allen Staye Farm. Jenny was the best. Very through and patient. What ever your insurance needs are call Emma Allen State Farm and ask for Jenny. You will be satisfied"
We responded:
"It is our pleasure to take great care of you and your family!! thank you for your trust"
ethan head
July 13, 2024
5
out of
5
rating by ethan head
"I had a great experience dealing with getting new insurance for my vehicle. Jenny was SUPER helpful on filing paper work and finalizing things so that I could buy my new vehicle the next day. She even worked after hours on her off day to finish things up for me. I highly recommend Emma Allen State Farm office, they have always served me right!"
We responded:
"Thank you, Ethan, for sharing your experience with us! I'm thrilled to hear that Jenny went above and beyond to assist you with your new vehicle insurance. We're always here to help you with any insurance needs you may have in the future. Emma Allen - State Farm Insurance Agent, Charlotte, NC"
Palak Patel
July 12, 2024
5
out of
5
rating by Palak Patel
"My account manager, Christin H., was terrific and prompt in providing me with everything I needed to decide my insurance needs. I recommend this agency to anyone who wants excellent service and wants to save money."
We responded:
"Thank you for sharing your experience with Christin, Palak! I'm glad she provided you with prompt and terrific service to help with your insurance needs. We're happy to hear you found our agency helpful and money-saving. If you ever need assistance in the future, feel free to reach out! - Emma Allen - State Farm Insurance Agent, Charlotte, NC"
Sherry Waters
June 25, 2024
5
out of
5
rating by Sherry Waters
"Emma Allen's State Farm Office is one of the BEST customer service experiences I've had with handling my business needs! Christin was super responsive and helpful; and it means a lot for a small business owner. I highly recommend!!"
We responded:
"Sherry, your review means a lot to us, and we sincerely thank you for sharing your positive experience with our State Farm office! I'm pleased to hear that Christin provided super responsive and helpful service for your business needs. We're grateful for your recommendation and look forward to assisting you further! - Emma Allen - State Farm Insurance Agent, Charlotte, NC"
Suzyqrn Rn
June 4, 2024
5
out of
5
rating by Suzyqrn Rn
"I called Emma Allen State Farm agency for homeowners insurance info and was happy to receive assistance from Michael Brooks. Not only did he get me a great rate but suggested the bundle which saved me significant money. He was quite knowledgeable and personable. I am happy with my choices."
We responded:
"Thank you for sharing your positive experience with Michael at our office! We're glad that he could assist you with homeowners insurance and a bundle that saved you money. If you have any future insurance needs, feel free to reach out to our office. - Emma Allen, State Farm Insurance Agent, Charlotte, NC"
Seth White
June 3, 2024
5
out of
5
rating by Seth White
"Jenny at Emma Allen's office is AMAZING! She is extremely professional, knowledgeable and seeks to keep her clients informed. Saved us over $2K a year!"
We responded:
"Thank you, Seth! Jenny is truly amazing, professional, and knowledgeable. We're thrilled she could save you over $2K a year! We're pleased to have provided you with such a positive experience. Please reach out if you need anything else! - Emma Allen - State Farm Insurance Agent, Charlotte, NC"
Prettishy37 P
June 1, 2024
5
out of
5
rating by Prettishy37 P
"Great service and professional from Ms. Emma Allen's office. I like a place of business with good vibes and energy! Keep up the good service staff members. Awesome job !!"
We responded:
"Thank you! Your positive feedback truly brightens our day! We're thrilled you appreciated the good vibes and energy at our office. Our team is elated to hear you had an awesome experience with us. Thank you for recognizing our professionalism and service! Emma Allen - State Farm Insurance Agent, Charlotte, NC"
Ferris Schwefler
May 29, 2024
5
out of
5
rating by Ferris Schwefler
"Jenny exceeded all expectations. She was efficient and more importantly, so personable! Highly recommend."
We responded:
"Ferris, I'm pleased you Jenny's service is efficient and personable! Your recommendation means a lot to us. We're grateful for your positive feedback and look forward to assisting you further with your insurance needs. Emma Allen - State Farm Insurance Agent, Charlotte, NC"
Shalonda Stith
May 10, 2024
1
out of
5
rating by Shalonda Stith
"Beware that this office is useless, routes all calls to call centers and can't answer the most basic questions. The have sketchy practices and I wouldn't advise using them not even to pick up trash. It all started when this office mailed a live check needed for my homeowners insurance on a brand new house, to me instead of their own homeowners policy department. How do you screw up the very first payment on a brand new house and policy. Now that I’ve been in a hit and run, this office ask me “where are we in the process and have you spoke to someone”. Resulting in my insurance being cancelled on a brand new house. Choose wisely. Oh and they don’t handle auto incidents."
We responded:
"Hi i am really sorry to hear about this for the first time i would like the opportunity to personally assist. please reach out to me at 704 372 1088 or by email emma@emmasallen.com. my sincerely apologies we would love the opportunity to make this right."
charmaine carter
May 3, 2024
5
out of
5
rating by charmaine carter
"Thank you Ryan M. Sr for your excellent customer service. I appreciate your honesty!"
We responded:
"Charmaine, thank you for the five-stars for Ryan! We appreciate your trust in us to take care of your insurance policies. - Emma Allen - State Farm Insurance Agent"
Summa Martin
May 3, 2024
5
out of
5
rating by Summa Martin
"I recently worked with Jenny from Emma Allen’s office. She was very helpful and made the process of switching my insurance coverage very easy."
We responded:
"Summa, thank you for your kind words! We're happy to hear Jenny was able to provide a great experience. - Emma Allen - State Farm Insurance Agent"
Jackie White
April 28, 2024
5
out of
5
rating by Jackie White
"Awesome insurance agency! The owner/agent and her staff are always timely, thorough and knowledgeable! High recommend!"
We responded:
"Thank you for the five-stars, Jackie! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most. - Emma Allen - State Farm Insurance Agent"
Connie Knight
April 11, 2024
5
out of
5
rating by Connie Knight
"During our 25+ year relationship with this firm, we have been very pleased, especially when they initiate contact designed to give us recommendations that could possibly save money without dramatically jeopardizing coverage. JENNY SCHMITZ is a stellar professional and is extremely kind, patient and helpful. Those are traits much in demand when navigating complicated topics like insurance where we fear what we do not understand. SHE IS A GEM!"
We responded:
"Connie, thank you so much for your kind words and loyalty over the past 25 years! I'm thrilled to hear that you've had such a positive experience with our firm, especially with Jenny. She truly is a gem and embodies the values of professionalism, kindness, patience, and helpfulness that we strive for. We look forward to continuing to provide you with excellent service and valuable recommendations to ensure your coverage meets your needs! - Emma Allen - State Farm Insurance Agent, Charlotte, NC"
ExactlyAshley
April 8, 2024
5
out of
5
rating by ExactlyAshley
"Mr.Ryan Mclendon is the epitome of what excellence represents. He's very informative and helpful. May many blessings continue to pour into him and his family!!! 5 stars"
We responded:
"Thank you, Ashley, for your thoughtful comments about Ryan. We value your acknowledgment of his informative and supportive approach. Your blessings for Ryan and his family mean a lot to us. We're here to assist you anytime you need help! - Emma Allen - State Farm Insurance Agent, Charlotte, NC"
Tia Williamson
March 22, 2024
5
out of
5
rating by Tia Williamson
"Jenny was very helpful with getting my son set up with a policy for his first car purchase. She was very patient with all of the questions we had and the different quotes she completed for us. Jenny was very knowledgeable and courteous. She also took the time to explain different coverages and terminology. Thanks Jenny."
We responded:
"Thank you for sharing your positive experience with Jenny! We are delighted to hear that she provided excellent service by patiently answering your questions, offering different quotes, and explaining coverages thoroughly. We appreciate your kind words and look forward to assisting you with all your insurance needs in the future. - Emma Allen - State Farm Insurance Agent, Charlotte, NC"
Dazia Grigsby
March 21, 2024
5
out of
5
rating by Dazia Grigsby
"I just want to say the service that I received was and is definitely 1000/10. I would highly recommend going through this specific agent and asking to speak to Wade! He is fantastic and makes the service personal every time! He made moving states seamless which definitely helped this first time mover! We will definitely be staying with them for as long as we are in NC and think that you should too!"
We responded:
"Wow, thank you for the glowing review, Dazia! We are thrilled to hear that Wade provided you with exceptional service and made your move to NC seamless. Our team is dedicated to making sure our clients have a personalized and smooth experience with us. We look forward to continuing to serve you for all your insurance needs. - Emma Allen - State Farm Insurance Agent, Charlotte, NC"
Alexis Trivett
March 21, 2024
5
out of
5
rating by Alexis Trivett
"Wade was exceptional with his customer service skill and knowledge. He made my move to Charlotte so much easier than it could have been! Very thankful for Wade!"
We responded:
"Wow, thank you for the glowing review, Alexis! Wade and the team are thrilled to have been able to make your move to Charlotte easier. We appreciate your kind words and are delighted to have provided exceptional customer service and knowledge to assist you. Thank you for choosing us to help with your insurance needs! - Emma Allen - State Farm Insurance Agent, Charlotte, NC"