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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brian Garvey

April 17, 2025

5  out of  5
rating by Brian Garvey
"Tisha Howland was amazing. She helped me sign up for insurance and stayed late on a Friday to ensure I had the necessary documents. Highly recommend!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Ritika Prasad

April 3, 2025

1  out of  5
rating by Ritika Prasad
"Until last year, I got great service from this agency. Starting this year, the sum total of it was: (a) "Im new: I dont know"; (b) I dont have that information: go to the state farm website"; (c) No one is here, I can connect you to voicemail I changed agents So I see that Ms Allen resorts to slandering her customers who have written precise descriptions of what they experienced at her agency (and who actually bothered to note that they got good service till a year ago). So Ms Allen's response to complaints about poor service is that it is abuse. You can see the level of "service" in her response. STAY AWAY"
We responded:
"So sorry that we did not meet your expectation. all the best to you!!!"
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Kevin

March 31, 2025

5  out of  5
rating by Kevin
"Tisha was great and took the time to make sure she was taking care of all my insurance needs."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Gaile Dry-Burton

March 27, 2025

5  out of  5
rating by Gaile Dry-Burton
"Excellent customer service!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Nkeru Froneberger

March 25, 2025

5  out of  5
rating by Nkeru Froneberger
"I had the pleasure of working with Emma and Christin, and I can’t thank them enough for the invaluable wisdom they shared with me about insurance. Their insights were incredibly helpful, and I truly appreciate the time they took to meet with me and listen to my needs. They made navigating some important financial decisions so much easier and stress-free. Thank you again, Emma and Christin, for your support, guidance, and dedication to your clients."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! your support of our small business is much appreciated."
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Fe's Tablet

March 22, 2025

5  out of  5
rating by Fe's Tablet
"I recently finalized a new auto insurance policy through Emma Allen - State Farm Insurance Agency, and I couldn't be more pleased with my choice! The entire process was smooth and straightforward, with clear explanations of coverage options and pricing. Tisha Howland was incredibly professional, attentive, and patient, addressing all my questions and ensuring I selected the best policy for my needs. The policy itself offers competitive rates without compromising on comprehensive coverage, giving me peace of mind every time I hit the road. It's rare to find a company that combines affordability with exceptional service so seamlessly. I highly recommend this insurance provider to anyone seeking reliable and hassle-free auto coverage!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Boston Burt

March 20, 2025

1  out of  5
rating by Boston Burt
"Absolutely FLABBERGASTED at the complete rudeness I just experienced with this agency. I have been with State Farm a long time and I have NEVER had an agent argue with me when they are in the wrong. Asking for a QUOTE is NOT agreeing to a new policy. Don't make assumptions when you have a fiduciary responsibility to your clients. I will be calling State Farm corporate to report this."
We responded:
"We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Providing excellent insurance services is our top priority, please contact us directly so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we hope to have the opportunity to improve."
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Brant Werts

March 19, 2025

5  out of  5
rating by Brant Werts
"Christin was very helpful at providing options and setting up my home and auto bundle."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Blair Solberger

March 17, 2025

5  out of  5
rating by Blair Solberger
"Highly recommend. Christian Henderson has been great at helping us transition our insurance policies to a new state. Great experience."
We responded:
"Thank you so much for your feedback we are excited to have Christin as our office manager!!"
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Toni Solberger

March 17, 2025

5  out of  5
rating by Toni Solberger
"Christin Henderson provided exceptional service transferring our policies during our relocation. She was extremely responsive and efficient!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Christin provided you with exceptional service during your relocation. Your satisfaction is our priority, and we appreciate your trust in us! Safe travels to your new home!"
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Joanne Rogers

March 17, 2025

5  out of  5
rating by Joanne Rogers
"Quick, friendly, professional, personalized and thoughtful service. Emma Allen and her team have been with me since I opened my last gallery in 2021 and my experience has been great. They are very accessible and always answer my questions thoroughly and in a timely manner. I have referred them to every artist I work with."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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S. A. Martin

March 15, 2025

5  out of  5
rating by S. A. Martin
"I recently called Emma Allen’s office needing immediate assistance with adding an additional policy. Christin Henderson answered the call and was so helpful. She was quick, efficient and provided me with excellent service."
We responded:
"Summa, thank you for your kind words! We're happy to hear Jenny was able to provide a great experience. - Emma Allen - State Farm Insurance Agent"
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Kimberly Lindsay

March 14, 2025

5  out of  5
rating by Kimberly Lindsay
"Excellent Service all the way around!!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Manish Bafna

March 14, 2025

5  out of  5
rating by Manish Bafna
"The team is great. They were very prompt in answering all my queries and support me with documentation that I requested. Really appreciate their work ethic and support. Special mention to Christina Henderson for the help. Keep up the good work!!!"
We responded:
"Thank you so much for taking the time to provide to give us feedback. We are thrilled to have Christin on our team!!"
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M. Yoruk

March 13, 2025

1  out of  5
rating by M. Yoruk
"My experience with Emma Allen’s State Farm agency has been extremely disappointing. The organization is poorly managed, and the employees seem apathetic and unwilling to assist. When I do manage to reach someone—which is rare—there is a lack of knowledge and direction. The majority of my calls, regardless of the time (10 AM, 2 PM, or outside of lunch hours), go straight to voicemail. Additionally, I’ve encountered a lack of transparency. Verbal assurances are given, yet the agency refuses to provide written confirmation, which feels deceptive. While State Farm as a company may not be the issue, this particular agency operates in a way that feels untrustworthy. Unfortunately, since agent assignments are based on zip codes, switching to another agent within State Farm wasn’t an option. As a result, I ultimately had to switch providers to receive the level of service I expect. I strongly advise avoiding this agency."
We responded:
"Thank you for taking the time to share your feedback. I sincerely apologize for the disappointing experience you had with our agency. It’s concerning to hear that you faced challenges with communication and service, as we strive to provide our clients with the support and assistance they deserve. I appreciate your comments regarding the transparency and responsiveness of our team, and I will address these issues with our staff to ensure we improve in these areas. Your experience is not reflective of our values, and it’s clear we fell short in meeting your expectations. While I understand your decision to switch providers, I would like the opportunity to make things right if you choose to reconsider in the future. Please feel free to reach out to me directly at [your contact information] so we can discuss this further. Thank you again for your feedback, and I wish you the best in your future insurance needs. "
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Akenna Blackmon

March 13, 2025

5  out of  5
rating by Akenna Blackmon
"I am very thankful of the assistance and insurance coverage with The Emma Allen Firm of State Farm."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Adrian Wilcox

March 13, 2025

5  out of  5
rating by Adrian Wilcox
"Thank you, Emma Allen!!!!! You and your team are exceptional. I love the responsiveness to my questions on all of my polices questions. Thanks for being so knowledgeable and guiding me to make the right decisions for my family. I highly recommend you and your entire team!!!!"
We responded:
"Thank you so much for your kind review we work very hard to exceed our customers expectations every day! Happy Holidays to you and yours"
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RAY BENNETT

March 13, 2025

5  out of  5
rating by RAY BENNETT
"The staff at Emma Allen’s State Farm is very efficient and caring about their clients. My claim was handled quickly and they followed up with me to ensure I was ok. Thank you all you do ."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that our team at Emma Allen’s State Farm was able to assist you efficiently and with care. Your satisfaction is our top priority, and it’s wonderful to know that you felt supported throughout the claims process. If you ever need anything else, don’t hesitate to reach out. We appreciate your trust in us!"
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Robert Graham

February 25, 2025

5  out of  5
rating by Robert Graham
"Five stars for Bryant, an associate at Emma Allen’s State Farm Insurance Agency. He set the tone for his prompt response and professional courtesy shown to me when I visited the office today. Confirmation that I made the correct choice in selecting my insurance agency!"
We responded:
"Thank you so much for your feedback we work hard to provide excellence at every interaction."
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Lakitsia Gaines

February 18, 2025

5  out of  5
rating by Lakitsia Gaines
"Love this place. The knowledge is impeccable and the service is the best. Thank you so much for everything."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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ebantom

February 17, 2025

5  out of  5
rating by ebantom
"I have had the pleasure of working with Emma and her team, and have been consistently impressed by their professionalism, integrity, and dedication to their clients. They go above and beyond to ensure that each person they work with fully understands their coverage options and feels confident in their decisions. Their knowledge, attention to detail, and commitment to exceptional service set them apart. If you’re looking for a reliable and trustworthy State Farm agent, I highly recommend Emma and her team!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you’ve felt supported and informed throughout your time with us. Our team is dedicated to providing exceptional service, and it’s rewarding to know that our efforts have made a positive impact. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We truly appreciate your recommendation!"
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Dominique Miles

February 17, 2025

5  out of  5
rating by Dominique Miles
"Emma and team are amazing. Insurance explained simply and took the time to really understand me. Thank you!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jason Reisigl

February 3, 2025

1  out of  5
rating by Jason Reisigl
"The most incompetent people I’ve ever dealt with. After 3 almost 4 years of constant BS and lies and mis information and mis communication! After 24 years with Statefarm I’m done and moving on. Don’t let this agent insure you."
We responded:
"We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Providing excellent insurance services is our top priority, please contact us directly so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we hope to have the opportunity to improve."
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STANLEY WADE

January 27, 2025

5  out of  5
rating by STANLEY WADE
"Ive had the good fortune to work with and have had insurance coverage with Emma Allen for several years, and she's always competitive and most importantly, efficient and very pleasant to work with. I have refereed her to family and friends over the years, and will continue to do so. Stanley Paul W"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Anthony Perez

January 23, 2025

5  out of  5
rating by Anthony Perez
"Christin is awesome, fast and accurate!"
We responded:
"Thank you so much for taking the time to provide us with your feedback. I am personally thrilled that we were able to provide excellent service to you and your family. so happy to have you onboard!"