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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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ethan head

July 13, 2024

5  out of  5 rating by ethan head
"I had a great experience dealing with getting new insurance for my vehicle. Jenny was SUPER helpful on filing paper work and finalizing things so that I could buy my new vehicle the next day. She even worked after hours on her off day to finish things up for me. I highly recommend Emma Allen State Farm office, they have always served me right!"
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Palak Patel

July 12, 2024

5  out of  5 rating by Palak Patel
"My account manager, Christin H., was terrific and prompt in providing me with everything I needed to decide my insurance needs. I recommend this agency to anyone who wants excellent service and wants to save money."
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Sherry Waters

June 25, 2024

5  out of  5 rating by Sherry Waters
"Emma Allen's State Farm Office is one of the BEST customer service experiences I've had with handling my business needs! Christin was super responsive and helpful; and it means a lot for a small business owner. I highly recommend!!"
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Suzyqrn Rn

June 4, 2024

5  out of  5 rating by Suzyqrn Rn
"I called Emma Allen State Farm agency for homeowners insurance info and was happy to receive assistance from Michael Brooks. Not only did he get me a great rate but suggested the bundle which saved me significant money. He was quite knowledgeable and personable. I am happy with my choices."
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Seth White

June 3, 2024

5  out of  5 rating by Seth White
"Jenny at Emma Allen's office is AMAZING! She is extremely professional, knowledgeable and seeks to keep her clients informed. Saved us over $2K a year!"
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Prettishy37 P

June 1, 2024

5  out of  5 rating by Prettishy37 P
"Great service and professional from Ms. Emma Allen's office. I like a place of business with good vibes and energy! Keep up the good service staff members. Awesome job !!"
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Ferris Schwefler

May 29, 2024

5  out of  5 rating by Ferris Schwefler
"Jenny exceeded all expectations. She was efficient and more importantly, so personable! Highly recommend."
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Shalonda Stith

May 10, 2024

1  out of  5 rating by Shalonda Stith
"Beware that this office is useless, routes all calls to call centers and can't answer the most basic questions. The have sketchy practices and I wouldn't advise using them not even to pick up trash. It all started when this office mailed a live check needed for my homeowners insurance on a brand new house, to me instead of their own homeowners policy department. How do you screw up the very first payment on a brand new house and policy. Now that I’ve been in a hit and run, this office ask me “where are we in the process and have you spoke to someone”. Resulting in my insurance being cancelled on a brand new house. Choose wisely. Oh and they don’t handle auto incidents."
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charmaine carter

May 3, 2024

5  out of  5 rating by charmaine carter
"Thank you Ryan M. Sr for your excellent customer service. I appreciate your honesty!"
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Summa Martin

May 3, 2024

5  out of  5 rating by Summa Martin
"I recently worked with Jenny from Emma Allen’s office. She was very helpful and made the process of switching my insurance coverage very easy."
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Jackie White

April 28, 2024

5  out of  5 rating by Jackie White
"Awesome insurance agency! The owner/agent and her staff are always timely, thorough and knowledgeable! High recommend!"
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Connie Knight

April 11, 2024

5  out of  5 rating by Connie Knight
"During our 25+ year relationship with this firm, we have been very pleased, especially when they initiate contact designed to give us recommendations that could possibly save money without dramatically jeopardizing coverage. JENNY SCHMITZ is a stellar professional and is extremely kind, patient and helpful. Those are traits much in demand when navigating complicated topics like insurance where we fear what we do not understand. SHE IS A GEM!"
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April 8, 2024

5  out of  5 rating by ExactlyAshley
"Mr.Ryan Mclendon is the epitome of what excellence represents. He's very informative and helpful. May many blessings continue to pour into him and his family!!! 5 stars"
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Tia Williamson

March 22, 2024

5  out of  5 rating by Tia Williamson
"Jenny was very helpful with getting my son set up with a policy for his first car purchase. She was very patient with all of the questions we had and the different quotes she completed for us. Jenny was very knowledgeable and courteous. She also took the time to explain different coverages and terminology. Thanks Jenny."
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Dazia Grigsby

March 21, 2024

5  out of  5 rating by Dazia Grigsby
"I just want to say the service that I received was and is definitely 1000/10. I would highly recommend going through this specific agent and asking to speak to Wade! He is fantastic and makes the service personal every time! He made moving states seamless which definitely helped this first time mover! We will definitely be staying with them for as long as we are in NC and think that you should too!"
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Alexis Trivett

March 21, 2024

5  out of  5 rating by Alexis Trivett
"Wade was exceptional with his customer service skill and knowledge. He made my move to Charlotte so much easier than it could have been! Very thankful for Wade!"
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Audrea Brown

February 26, 2024

5  out of  5 rating by Audrea Brown
"My husband and i are new to State Farm i must say that so far, or has been pretty good working with them. Here's hoping for a long-term relationship."
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Audrey D.

February 16, 2024

5  out of  5 rating by Audrey D.
"The staff is so kind and helpful. Big shout-out to Jenny for helping to resolve some issues quickly and efficiently. Great team to work with!"
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Kaitlyn Hall

February 16, 2024

5  out of  5 rating by Kaitlyn Hall
"I just signed up with Jenny. She was amazing and super sweet and helpful. I am new to the Charlotte area and she made me feel welcome and taken care. Give her a call if you're having a bad day and need some insurance."
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Elena Perez

February 2, 2024

5  out of  5 rating by Elena Perez
"I want to share my most sincere thank you Emma and Jenny. I recommend them for all your insurance needs. Fabulous service and they take their time to make sure you have best coverage based on your needs. Very punctual on returning calls, emails and answering all your questions. Please don't look any where else."
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February 2, 2024

5  out of  5 rating by Marissa
"I joined State Farm recently and spoke with Ryan. He was very professional, respectful and polite. He's the reason why I went with State Farm. Thanks for the positive experience! Everything was handled efficiently!"
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Hayes Whitney

January 31, 2024

5  out of  5 rating by Hayes Whitney
"Big shout out to Tenerra for being super helpful, even after hours of business when I need assistance! If you need a great agency that will take care of you, answer the phone and respond to you in a timely manner, I highly recommend Emma Allen' agency."
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Shedera Bellamy

January 30, 2024

5  out of  5 rating by Shedera Bellamy
"Jenny was extremely helpful and personable! She gave me great advice for my move from Texas to Charlotte, especially regarding the state's DMV process. She also helped me get a great rate for both car and renter's insurance. Highly recommend!"
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Tia Pittman

January 29, 2024

5  out of  5 rating by Tia Pittman
"Jenny Schmitz went above and beyond making sure I was comfortable with the quote I received online , and offered additional services and protection to my policy."
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Chantal Hamid

January 26, 2024

5  out of  5 rating by Chantal Hamid
"Emma was very responsive and I immediately got transferred to her team member Michael. Michael was amazing!! He was very kind and very patient. I had a million questions and he answered every one of them. He was knowledgeable and quick. It was a great experience!"