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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Above 110 Beauty Supply

December 18, 2025

5  out of  5
rating by Above 110 Beauty Supply
"Jordan Pruden amazing!!! Super helpful!!! Wonderful Customer Service!!!"
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Tiffany Nugent

December 18, 2025

5  out of  5
rating by Tiffany Nugent
"Very professional team of staff who are quick and helpful!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Marla Dunovant

December 17, 2025

5  out of  5
rating by Marla Dunovant
"My experience with Christin has always been professional yet fun. Not only did I switch all policies over to State Farm, my Sister was referred and switched over as well. Great staff! Great company."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Dazia Grigsby

December 17, 2025

5  out of  5
rating by Dazia Grigsby
"I just want to say the service that I received was and is definitely 1000/10. We will definitely be staying with them for as long as we are in NC and think that you should too! Shout out to James for helping me get reinstated before the holidays!"
We responded:
"Wow, thank you for the glowing review, Dazia! We are thrilled to hear that Wade provided you with exceptional service and made your move to NC seamless. Our team is dedicated to making sure our clients have a personalized and smooth experience with us. We look forward to continuing to serve you for all your insurance needs. - Emma Allen - State Farm Insurance Agent, Charlotte, NC"
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haley pearson

December 17, 2025

5  out of  5
rating by haley pearson
"James Pruden was an excellent insurance agent! very knowledgeable, and helpful. He explained everything clearly and made the experience easy and stress-free. Highly recommend working with him!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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stephen ross

December 12, 2025

5  out of  5
rating by stephen ross
"Emma Allen and her staff provide exceptional service—consistently competent, friendly, and patient. They take the time to explain everything clearly. I’m grateful for their professionalism and kindness each time I interact with them. Thank you, Emma and team, for your outstanding service. God bless you all!"
We responded:
"Thank you so very much for your review we appreciate feedback as we are Always focused on delivering exceptional service!"
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Grizzly Dipper

December 10, 2025

1  out of  5
rating by Grizzly Dipper
"Ms Allen has to be the most unprofessional woman I've ever had the displeasure of doing business with. Make no mistake, you will be treated unfairly at every turn. Would give 0 stars if that were an option."
We responded:
"We do not have any current or past accounts or interaction with you “grizzly dipper” if you would like to disclose your identity we would be happy to address any concerns "
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Ashley Zoellner

December 8, 2025

5  out of  5
rating by Ashley Zoellner
"Amazing service with this agency!"
We responded:
"Thank you we work hard to provide meaningful service not just insurance to all of our great customers!"
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Kimberly Tate

December 8, 2025

5  out of  5
rating by Kimberly Tate
"It was Great customer service and I got an excellent price for life insurance. I’m very happy with my experience."
We responded:
"Thank you so much for your trust in us! We are here To serve you!"
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Shanece Nicole

December 8, 2025

5  out of  5
rating by Shanece Nicole
"Great customer service"
We responded:
"Thank you so much for your kind feedback we work hard to be the very best at service to our customers !"
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James Pruden

December 8, 2025

5  out of  5
rating by James Pruden
"Emma Allen's office is amazing! They saved me $1400 bundling my home and auto! I am reviewing life insurance as well...very cost effective!"
We responded:
"So happy we could save you money ! We look forward to taking great care of you and your family!!"
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Audrea Brown

November 8, 2025

2  out of  5
rating by Audrea Brown
"UPDATED: READ BELOW My husband and i are new to State Farm i must say that so far, or has been pretty good working with them. Here's hoping for a long-term relationship. Well, this relationship has ended. We were told one thing, and they delivered another. Although we kept the auto insurance for a little more than a year, we decided to go back to our previous carrier because they told us they could cover our home, after paying, we were told they couldn't. AND WE DIDN'T GET A REFUND."
We responded:
"Audrea, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Terrence Warren

November 6, 2025

5  out of  5
rating by Terrence Warren
"Emma is extremely supportive and kind. She has assisted me without having to ask. Extremely insightful and informative. I would recommend to all to choose Emma Allen as your Insurance Agent."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Adrian Wilcox

November 6, 2025

5  out of  5
rating by Adrian Wilcox
"Today I spoke with the service mgr Courtney and she provided "Incredible service! She was attentive, friendly, and went above and beyond to help us. A truly fantastic experience from start to finish. Highly recommend!""
We responded:
"Thank you so much for your kind review we work very hard to exceed our customers expectations every day! Happy Holidays to you and yours"
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Terrance Arnett

November 6, 2025

5  out of  5
rating by Terrance Arnett
"A study in excellence. If you're interested in being considerd first as a customer and valued for your business, this agency and its services are for you."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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M Teague

November 4, 2025

5  out of  5
rating by M Teague
"Very prompt and friendly service!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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kayman l

October 29, 2025

5  out of  5
rating by kayman l
"Christin and Shemika were very help and great with my immediate needs related to a new policy estimate."
We responded:
"Thank you so much we are excited and grateful to have such amazing teammates "
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Patricia Rollins

October 28, 2025

5  out of  5
rating by Patricia Rollins
"We moved from another state to NC and we need to switch our State Farm insurance, called and spoke with Brian Harwood, he was great from his greetings to helping us locate a tag and title office. Shout out to your staff 👏🏼"
We responded:
"Welcome to our great city ! We are excited to serve you!"
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marrianna white

October 28, 2025

5  out of  5
rating by marrianna white
"Responsive and thorough, a positive experience!"
We responded:
"Thank you we appreciate your feedback we are excited to serve you!!"
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ameche04

October 28, 2025

5  out of  5
rating by ameche04
"Emma was absolutely amazing! I have a busy work schedule and she made everything so quick and easy. She was truly so kind and wonderful to work with. The communication was top notch and I’m so happy to have her as my agent in NC."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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George Roberts

October 27, 2025

5  out of  5
rating by George Roberts
"Everyone in Emma's office has been so helpful and friendly. I was having trouble communicating with the adjuster about a claim that was in progress. I reached out to their office and they sent a series of emails that really got the ball rolling.Friendly people and great service. Thank you all"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Savensky Drakeford

October 27, 2025

5  out of  5
rating by Savensky Drakeford
"Brian was efficient and knowledgeable. Most importantly he saved me $$$$"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Wayne Wallace

October 21, 2025

5  out of  5
rating by Wayne Wallace
"Emma and her team always does a fantastic job taking care of her customers. They are knowledgeable and personable. Give them a call!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Laurissa Hunt

October 21, 2025

5  out of  5
rating by Laurissa Hunt
"I’ve had the pleasure of working with Emma Allen -State Farm Agency and her team since her grand opening and the service has always been outstanding. The team is professional, responsive, and genuinely caring. Whether it’s answering questions, handling claims, or simply providing guidance, they always go above and beyond to make sure that my home and business needs are taken care of. I truly appreciate their reliability and personal touch — it’s rare to find a team that consistently delivers this level of excellence."
We responded:
"Thank you so much!!"
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Sandra Aponte

October 15, 2025

5  out of  5
rating by Sandra Aponte
"Responsive, caring and easy to do business with. I highly recommend this Agency!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"